How we work

Our mission

Our mission is to help parents and other caregivers transition from helplessness to agency in coping with children’s crises and chronic conditions. We help parents regain their strengths, redefine their boundaries, rediscover their relevance within the family system, and reconnect to each other as well as to their wider social support networks.

Based on our experience, such transitions are necessary for parents to effectively help their children. Many times, we also find that children to parents who feel helpless, unbounded, irrelevant and isolated, cannot get better.

Our process

Our counselling process strives to be brief, pragmatic, and forward looking. The process invariably begins with the parents. If a child is willing to cooperate, we decide, together with the parents whether to include them in family therapy sessions or refer them to individual therapy. In any case, we strive to forge a team relationship between all professionals involved in the same case.

Session frequency is once per week, unless an acute crisis requires more meetings for a certain period. Clients can phone, email and text us between sessions. We don’t manage their crises for them, but we’re occasionally there to support their learning in real time.

Sessions length can vary between 50 to 90 minutes, depending on the phase we’re in, on the number of participants, and on case complexity.

As parents improve their ability to manage situations on their own, intervals between meetings lengthen untill the process ends. Many families form a long term relationship with us, with multiple rounds of consultation over the years.

Cooperation and support in times of crisis are of supreme value for us. We are therefroe happy to meet with any family members, relatives, acquaintances, or friends who are willing and able to help.


Currently our Canada operation is strictly private and not billable to health insurance.

How we define success

We are often asked about our success rates, and we begin by defining what we see as our success: It is when parents and families cross the threshold from chronic helplessness to stable agency and empowerment. Those of the child’s problems, which are beyond parental control, may persist. But as parents become more empowered, their children’s problems become more accessible to change.

In these terms, our success rates are quite high.